FAQ

1. Are you a licensed contractor?

Using an unlicensed contractor is illegal in most states. Your homeowners insurance may question validity on any claims for damages (water leaks etc.)

2. Do you have copy of the contractor's Worker's compensation Insurance?

Any worker hurt at your property doing installation or repairs will go to you for compensation if their company does not have Worker's compensation Insurance.

3. Do you have a copy of Contractor's Liability Insurance?

If the company causes any damage to your home, you may end up being responsible if they do not have adequate coverage.

4. Was the permit for my installation pulled (if required)?

The building department will make sure your system is installed properly and safely. An inspection by the building department will make sure that the minimum standards on materials and efficiency are met. Also, your homeowner insurance will want to know that the job passed inspection should any problems occur.

5. Are the equipment and materials are properly matched?

Replacing only parts of a system is often a poor solution. An improper match may cost less initially but can dramatically reduce efficiency and also reduce the life of the equipment. 

6. Is the equipment properly sized for my home?

A system too small for your home will not cool your home properly in the summer and heat in the winter. a system too large for your home will result in higher energy bills and higher humidity levels. Improper ductwork sizing may cause hot and cold spots, reduced efficiency and unnecessary noise. 

7. How are your company's training programs and licensing requirements used to prepare your technicians?

Poorly trained technicians, or those without up-to-date tools, cannot properly start your unit at the highest efficiency.  We emphasize continuous training of our staff to make sure they are prepared  for any type of service or repair. We hire only those top candidates who pass our rigorous preemployment screen, then train them with the best program in the industry. 

8. Do you have Tune-up programs (Energy saving agreements) for my new units?

Not only will a full system tune-up twice a year will keep your new equipment operating at peak efficiency, reduce future breakdowns, and ensure longer equipment life. Most manufacturers require this service to maintain the warranty. This is included for 1 year with all new installations and we offer a great value on continuing this service annually. 

9. Tell me about your warranties. 

See our warranty page for more details. 

10. What is the SEER (Seasonal Energy Efficiency Rating) and AFUE (Annual Utilization Efficiency)?

The higher efficiency system will cost more money but will save you more money each month on you energy bills. Make sure you get enough facts to make decision on which unit best fits your needs and you budget.

11. Do I need to replace the whole system?

We recommend replacing the complete system, not just the outside or inside unit. The new outside unit may not achieve the optimum energy savings with an old inside unit. Efficiency ratings are based on the matched system, not just one part. Tax savings, warranty, reliability and other issues may be affected by your decision. 

12. Am I getting name-brand, proven quality equipment?

We guarantee high quality standards in equipment we install. We offer only top name brands from manufactures that stand behind their products.

13. Do you offer Energy Saving Accessories?

Programmable thermostats, surge protectors, air cleaners, and more are available as an add on or as part of your new system installation. 

14. Do you have a Service Department?

Yes, we service all makes and models of HVAC equipment