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TESTIMONIALS

Always attentive to the needs, great communication, prompt with servicing.

P.S., Atlanta

Courteous service and genuine appearance that Universal appreciates me as a customer.

R.M., Marietta

Universal has been very reliable.

A.R., Norcross

They answered every question asked, no matter how odd. Extremely clean and careful. Probably the best service people ever dealt with.

K.V., Atlanta

Followed through on exactly what they said they would do.

B.R., Alpharetta

Professional work, prompt responses, excellent customer care.

L.S., Stone Mountain

Outstanding customer service, friendly, courteous, knowledgeable.

S.C., Tucker

We used Universal twice and both times have been great. Always professional and helpful.

S.R., Atlanta

We love using you guys for our air conditioning and heating needs. Your technicians are always very professional and personable. Even the office staff who sets the appointments is customer focused and nice

M.C., Atlanta

Personnel were courteous, timely & considerate of my time.

M.H., Atlanta

Universal has been taking care of both of my properties for 9 years and I have been perfectly happy every time.

A.A., Atlanta

Universal provided excellent inspection of my HVAC system.

M.E., Atlanta

The service office representative was helpful in scheduling a service tech to fix our problem. Service tech was very professional. He examined all areas that might have caused the problem and he instructed me on that to look for in the future.

R.L., Cumming

I have recommended Universal to my neighbors as well as to the Mortgage Field services.

B.J.D., Tucker

I have never seen better customer service with skilled techs!

M.G., Gainesville

My experience with Universal has always been one of excellent service. Very friendly and helpful personnel. Always received the most courteous attitudes of every personnel I have encountered. Thank you!

C.K., Atlanta

Great service! Appreciate “quick” appointment schedule.

B.H., Ellenwood

Very impressed with how quickly Universal responded. Very professional and excellent service. Thank you!

J.D.E., Snellville

Your technicians are always polite and considerate. Very professional service. We are very pleased with your company and the service we had experienced.

T.B., Decatur

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OUR EMPLOYEES

Company History Our Employees Our Partners

What makes Universal so great? It's our staff that makes us great. We employ only the best servicemen, installers and salesmen to bring quality products and service to our customers.

Sales


Our comfort consultants are among the most experienced, knowledgeable and trained HVAC personnel in the industry. We work diligently to recruit, hire and train only the best. Our consultants are enrolled in a continuous training program that is comprised of formal class room and technical field training. All consultants are certified comfort specialists.

Service


All our servicemen under go monthly training to ensure that they are up to date on all the latest developments in the service/maintenance of HVAC components. They are EPA certified, allowing them to fully handle all aspects of servicing HVAC equipment.

Installers


All installers are full trained to install our wide range of products. With lead installers having up to 20yrs experience you can be sure that your new installation will go smoothly. They are also EPA certified, allowing them to fully handle all aspects of installing HVAC equipment.

*All Employees are drug tested and background checked to ensure your safety and comfort when dealing with our employees.

Interested in employment with Universal? Click here for our careers section.