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TESTIMONIALS

Always attentive to the needs, great communication, prompt with servicing.

P.S., Atlanta

Courteous service and genuine appearance that Universal appreciates me as a customer.

R.M., Marietta

Universal has been very reliable.

A.R., Norcross

They answered every question asked, no matter how odd. Extremely clean and careful. Probably the best service people ever dealt with.

K.V., Atlanta

Followed through on exactly what they said they would do.

B.R., Alpharetta

Professional work, prompt responses, excellent customer care.

L.S., Stone Mountain

Outstanding customer service, friendly, courteous, knowledgeable.

S.C., Tucker

We used Universal twice and both times have been great. Always professional and helpful.

S.R., Atlanta

We love using you guys for our air conditioning and heating needs. Your technicians are always very professional and personable. Even the office staff who sets the appointments is customer focused and nice

M.C., Atlanta

Personnel were courteous, timely & considerate of my time.

M.H., Atlanta

Universal has been taking care of both of my properties for 9 years and I have been perfectly happy every time.

A.A., Atlanta

Universal provided excellent inspection of my HVAC system.

M.E., Atlanta

The service office representative was helpful in scheduling a service tech to fix our problem. Service tech was very professional. He examined all areas that might have caused the problem and he instructed me on that to look for in the future.

R.L., Cumming

I have recommended Universal to my neighbors as well as to the Mortgage Field services.

B.J.D., Tucker

I have never seen better customer service with skilled techs!

M.G., Gainesville

My experience with Universal has always been one of excellent service. Very friendly and helpful personnel. Always received the most courteous attitudes of every personnel I have encountered. Thank you!

C.K., Atlanta

Great service! Appreciate “quick” appointment schedule.

B.H., Ellenwood

Very impressed with how quickly Universal responded. Very professional and excellent service. Thank you!

J.D.E., Snellville

Your technicians are always polite and considerate. Very professional service. We are very pleased with your company and the service we had experienced.

T.B., Decatur

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CUSTOMER SURVEY

Customer satisfaction is paramount to the success of Universal. We have been providing completely reliable Atlanta heating and air conditioning services for more than 25 years now. Whether it is heating or cooling system; residential or commercial requirement; maintenance, repair or installation, we have done it all. We are continually striving to meet your needs with competitive process, on-time service and quality products. Therefore, we are asking for your feedback.

Please take a moment to fill out the survey below. Your comments will be reviewed and will assist us with our continuous improvement efforts to maintain our status as a World Class Company.

Thank you,
Universal Team.

Please rate the following based on your most recent HVAC/Fireplace or heating and air service or sales experience.

 Strongly DisagreeDisagreeNeutralAgree Strongly Agree
1. Your telephone call was handled promptly and professionally.
2. The service or sales representative was on time, ready to serve you.
3. The workmanship met your expectations.
4. The service technician's work area was left neat, clean, and orderly.
5. The service technician or sales representative was knowledgeable, capable, and answered all of your questions to your satisfaction.
6. The HVAC or Fireplace service or installation is working as expected.
7. Overall, the experience of working with Universal was pleasant, and made you feel good.

Would you be interested in other products?
HVACAir Filtration
FireplacesHumidification
Dehumidification Preventive Maintenance
Duct Cleaning  

Based on your experience with our company, would you recommend Universal to a friend or neighbor as an excellent service company?
If you selected "no", please tell us exactly what is concerning you and how we may regain your trust and confidence.

Please call us right away if there is something requiring immediate attention. We are equipped to handle all your heating and air conditioning related problems in Atlanta.

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