TESTIMONIALS

Always attentive to the needs, great communication, prompt with servicing.

P.S., Atlanta

Courteous service and genuine appearance that Universal appreciates me as a customer.

R.M., Marietta

Universal has been very reliable.

A.R., Norcross

They answered every question asked, no matter how odd. Extremely clean and careful. Probably the best service people ever dealt with.

K.V., Atlanta

Followed through on exactly what they said they would do.

B.R., Alpharetta

Professional work, prompt responses, excellent customer care.

L.S., Stone Mountain

Outstanding customer service, friendly, courteous, knowledgeable.

S.C., Tucker

We used Universal twice and both times have been great. Always professional and helpful.

S.R., Atlanta

We love using you guys for our air conditioning and heating needs. Your technicians are always very professional and personable. Even the office staff who sets the appointments is customer focused and nice

M.C., Atlanta

Personnel were courteous, timely & considerate of my time.

M.H., Atlanta

Universal has been taking care of both of my properties for 9 years and I have been perfectly happy every time.

A.A., Atlanta

Universal provided excellent inspection of my HVAC system.

M.E., Atlanta

The service office representative was helpful in scheduling a service tech to fix our problem. Service tech was very professional. He examined all areas that might have caused the problem and he instructed me on that to look for in the future.

R.L., Cumming

I have recommended Universal to my neighbors as well as to the Mortgage Field services.

B.J.D., Tucker

I have never seen better customer service with skilled techs!

M.G., Gainesville

My experience with Universal has always been one of excellent service. Very friendly and helpful personnel. Always received the most courteous attitudes of every personnel I have encountered. Thank you!

C.K., Atlanta

Great service! Appreciate “quick” appointment schedule.

B.H., Ellenwood

Very impressed with how quickly Universal responded. Very professional and excellent service. Thank you!

J.D.E., Snellville

Your technicians are always polite and considerate. Very professional service. We are very pleased with your company and the service we had experienced.

T.B., Decatur

More Testimonials

Free In-Home Estimate Customer Survey Service Request

PREVENTIVE MAINTENANCE AGREEMENT

Preventive maintenance agreement (PMA) is an agreement between you and your heating and cooling contractor for scheduled inspections and maintenance of your heating and air conditioning (HVAC) system.

PMAs are generally scheduled semi-annually (usually fall and spring) to maintain peak efficiency, prevent utility overpayment, and avert system failures through predictive maintenance that can help extend the life of your HVAC system.

The HVAC system is most likely the single biggest use of energy in your home. Up to 50% energy can be saved with proper installation, sizing, and maintenance of central air conditioning systems.

HVAC systems are often taken for granted, until they fail. Decreased efficiency, utility overpayment, discomfort, loss of productivity, eventual premature replacement, and higher repair costs are the result.

Just because your HVAC system is out of sight, does not mean it can be neglected. Getting your HVAC system checked twice annually is just as important as changing the oil in your car every 3,000 miles.

Residential Preventive Maintenance Agreement Rates*:

$149.00 per year for first system
$75.00 per year for each additional system (scheduled only during business hours)

Commercial Preventive Maintenance Agreement Rates:

Please call for pricing.

This is what you should expect your service technician to do during a PMA visit:

Spring Cooling Maintenance:

Inspect indoor thermostat
Inspect blower belt
Test blower wheel balance
Lubricate blower motor and bearings
Inspect indoor cooling coil
Check temperature differential
Inspect electrical disconnect
Inspect electrical component wires
Test line/load voltage
Measure compressor amperage
Flush condensate drain line
Test refrigerant pressures
Inspect condenser fan blade
Inspect condenser fan motor
Inspect outdoor coil
Replace standard 1" pleated filter
Update maintenance label

Fall Heating Maintenance:

Inspect indoor thermostat
Inspect blower belt
Inspect blower wheel balance
Lubricate blower motor and bearings
Inspect draft inducer motor
Inspect heat exchanger
Test gas valve operation
Clean and adjust pilot light
Clean and adjust pilot ignition
Inspect burner parts
Test limit controls
Test fan controls
Check temperature differential
Inspect combustion exhaust vent pipe
Inspect plenum for air leaks
Replace standard 1" pleated filter
Update inspection label

What's your bottom line?

Savings: PMAs typically more than pay for themselves through higher efficiency, less utility overpayment, and discounts. PMA customers typically receive a discount on all parts and services performed during the entire year.
Peace of Mind: Predictive maintenance will mean fewer system failures and a longer life for your HVAC equipment.
Priority Service: Should a system failure occur during the heat of the summer or the cold of the winter, customers with PMAs receive priority service.

If you're interested in acquiring a PMA for your HVAC system click here.

* Pricing may vary depending on location. Please call for more information.

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