TESTIMONIALS

Always attentive to the needs, great communication, prompt with servicing.

P.S., Atlanta

Courteous service and genuine appearance that Universal appreciates me as a customer.

R.M., Marietta

Universal has been very reliable.

A.R., Norcross

They answered every question asked, no matter how odd. Extremely clean and careful. Probably the best service people ever dealt with.

K.V., Atlanta

Followed through on exactly what they said they would do.

B.R., Alpharetta

Professional work, prompt responses, excellent customer care.

L.S., Stone Mountain

Outstanding customer service, friendly, courteous, knowledgeable.

S.C., Tucker

We used Universal twice and both times have been great. Always professional and helpful.

S.R., Atlanta

We love using you guys for our air conditioning and heating needs. Your technicians are always very professional and personable. Even the office staff who sets the appointments is customer focused and nice

M.C., Atlanta

Personnel were courteous, timely & considerate of my time.

M.H., Atlanta

Universal has been taking care of both of my properties for 9 years and I have been perfectly happy every time.

A.A., Atlanta

Universal provided excellent inspection of my HVAC system.

M.E., Atlanta

The service office representative was helpful in scheduling a service tech to fix our problem. Service tech was very professional. He examined all areas that might have caused the problem and he instructed me on that to look for in the future.

R.L., Cumming

I have recommended Universal to my neighbors as well as to the Mortgage Field services.

B.J.D., Tucker

I have never seen better customer service with skilled techs!

M.G., Gainesville

My experience with Universal has always been one of excellent service. Very friendly and helpful personnel. Always received the most courteous attitudes of every personnel I have encountered. Thank you!

C.K., Atlanta

Great service! Appreciate “quick” appointment schedule.

B.H., Ellenwood

Very impressed with how quickly Universal responded. Very professional and excellent service. Thank you!

J.D.E., Snellville

Your technicians are always polite and considerate. Very professional service. We are very pleased with your company and the service we had experienced.

T.B., Decatur

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Free In-Home Estimate Customer Survey Service Request

CHOOSING A DEALER

Choosing the right dealer can make the difference between an enjoyable and satisfying purchase, installation or service and a nightmare of an experience. In an effort to help our customers have a satisfying experience please review this list of 16 things you should ask your HVAC service provider (company you choose to service or install your heating and cooling system).

1. Are you a licensed contractor?

Using an unlicensed contractor is illegal in most states. Your homeowners insurance may question validity on any claims for damages (water leaks etc.)

2. Do you have copy of the contractor's Worker's compensation Insurance?

Any worker hurt at your property doing installation or repairs will go to you for compensation if their company does not have Worker's compensation Insurance.

3. Do you have copy of Contractor's Liability Insurance?

If the company causes any damage to your home, you may end up being responsible if they do not have adequate coverage.

4. Was the permit for my installation pulled (if required)?

The building department will make sure your system is installed properly and safely. An inspection by the building department will make sure that the minimum standards on materials and efficiency are met. Also, your homeowner insurance will wan to know that the job passed inspection should any problems occur.

5. Is the equipment and materials are properly matched?

An improper match may cost less initially but can dramatically reduce efficiency and also reduce equipments life.

6. Is the equipment properly sized for my home?

System too small for your home will not cool your home properly in the summer and heat in the winter. System too large for your home will result in higher energy bills and higher humidity levels. Improper ductwork sizing may cause hot and cold spots.

7. How is your company's training program and licensing requirements for your technicians?

Poorly trained technicians or these without up-to-date tools cannot properly start your unit at the highest efficiency.

8. Do you have Tune-up programs (Energy saving agreements) for my new units?

A full time tune-up twice a year will keep your new equipment operating at peak efficiency, reduce future breakdowns, and ensure longer equipment life.

9. Tell me about your warranties and your company's warranty hours.

10. What is the SEER (Seasonal Energy Efficiency Rating) and AFUE (Annual Utilization Efficiency)?

The higher efficiency will cost more money but will save you more money each month on you energy bills. Make sure you get enough facts to make decision on which unit best fits your needs and you budget.

11. Do I need to replace the whole system?

We recommend replacing the complete system, not just the outside or inside unit. The new outside unit may not achieve the optimum energy savings with an old inside unit. Efficiency ratings are based on the matched system, not just one part.

12. Am I getting name-brand, proven quality equipment?

We guarantee high quality standards in equipment we install. We offer top name brads from manufactures that stand behind their products.

13. Do you offer Energy Saving Accessories?

Programmable thermostats, surge protectors, air cleaners, etc.

14. Do you have Service Department?

What happens if my unit breaks? How long do I have to wait for technician to come to my house?

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