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TESTIMONIALS
Always attentive to the needs, great communication, prompt with servicing.
P.S., Atlanta
Courteous service and genuine appearance that Universal appreciates me as a customer.
R.M., Marietta
Universal has been very reliable.
A.R., Norcross
They answered every question asked, no matter how odd. Extremely clean and careful. Probably the best service people ever dealt with.
K.V., Atlanta
Followed through on exactly what they said they would do.
B.R., Alpharetta
Professional work, prompt responses, excellent customer care.
L.S., Stone Mountain
Outstanding customer service, friendly, courteous, knowledgeable.
S.C., Tucker
We used Universal twice and both times have been great. Always professional and helpful.
S.R., Atlanta
We love using you guys for our air conditioning and heating needs. Your technicians are always very professional and personable. Even the office staff who sets the appointments is customer focused and nice
M.C., Atlanta
Personnel were courteous, timely & considerate of my time.
M.H., Atlanta
Universal has been taking care of both of my properties for 9 years and I have been perfectly happy every time.
A.A., Atlanta
Universal provided excellent inspection of my HVAC system.
M.E., Atlanta
The service office representative was helpful in scheduling a service tech to fix our problem. Service tech was very professional. He examined all areas that might have caused the problem and he instructed me on that to look for in the future.
R.L., Cumming
I have recommended Universal to my neighbors as well as to the Mortgage Field services.
B.J.D., Tucker
I have never seen better customer service with skilled techs!
M.G., Gainesville
My experience with Universal has always been one of excellent service. Very friendly and helpful personnel. Always received the most courteous attitudes of every personnel I have encountered. Thank you!
C.K., Atlanta
Great service! Appreciate “quick” appointment schedule.
B.H., Ellenwood
Very impressed with how quickly Universal responded. Very professional and excellent service. Thank you!
J.D.E., Snellville
Your technicians are always polite and considerate. Very professional service. We are very pleased with your company and the service we had experienced.
T.B., Decatur
GENERAL TIPS
- Covering your out door unit in the winter is not necessary. Air conditioners are manufactured to withstand all possible climate changes. In fact, rain helps keep the unit clean. And, because heat pumps run all year long, they should be never covered.
- Filters should be replaced every month when system is running. Always replace with the same size and type as the original. If your filter is not disposable follow the manufacturer's instructions for cleaning.
- Leaving your thermostat fan on ON so it runs constantly, which actually helps filter the air in your home. And, because the air is constantly moving, you get more even temperature. However, in humid and coastal areas, you should not run your fan in the continuous mode during cooling because this will add moisture back into your home.
- Shrubs or flowers should not be planted closer than 18 inches to your indoor unit. Air conditioners need to take in and exhaust air to operate efficiently. If air cannot circulate, the unit could build up heat, use more energy and decrease cooling capacity.
East Atlanta
Phone: (770) 908-8488
Fax: (770) 908-8487